So drama in the locker room on Tuesday that just happened!!
So I work in the locker room in the Richards building on BYU campus. Since the beginning of time since I have worked here (2 years) we have had many of the same policies. We are not very strict but when your locker is late it costs $5 and it's late after the last day of class at 10pm, you have to turn in your towel that you were given at the beginning of the semester and signed a contract saying when it was due and we give you a paper and tell you when it is due. So thats our policy, easy to do right? well...
There's this girl, we will call her Patty. So Patty comes in and turns in her locker and her towel. It's late. So I was working with my good friend Kelsey and we go on writing her a bill for $5 and say go to the info desk to pay for it and we tell her why it is late, we were very polite. She goes on to say that she thinks its ridiculous that no one notified her to turn in her locker. We do have posters everywhere around the locker room and the paper that we gave her, that was in her hand, said the exact date when it was due on it. So she is going on about how she didn't know, even though it was on the paper she had in her hand. She tells us that she doesn't come in there all the time so she wouldn't see the posters. So while she is complaining to us she goes on to ask if she can suggest us to do something. She asks if it would be a possibility to email all the girls an email at the end of the semester. We cannot do this because there are so many girls that come get a locker and they are all different every semester so for us to do that would not be realistic. So we explain that to her and then she says that when she makes any suggestions to the locker room she feels like she never gets heard and that she feels like we don't respect her.
So she starts waving her hands and getting all mad and saying that we don't like her because we explained to her why we can't email everyone. At this point my assistant manager (a.m.) comes up and notices that there is something going on at the counter and she has had an encounter with us before so my a.m. came up as fast as she could to help us out. Well since Patty had a past experience with my a.m. Patty felt like my a.m. didn't like her. So Patty started arguing at my a.m. and then she started bringing up this past experience, which I will explain later. And it was not even prevalent to the current situation. at this point I noticed my manager came in and she comes up to the window and complains to her and then saying my a.m. doesn't like her so she wouldn't take anything she said to heart or anything. At this point Patty got my a.m. name and information. She also got my managers phone number and the email address to the locker room so that she could complain about how horrible the customer service is so bad. She also said she was going to tell all her friends never to come to the locker room because the service here is so bad. After she said that I told her that all my friends love working out here and love coming to know all the girls here and most girls do like us. the best part was that she kept saying that she is graduating in the MBA program this year and that it wouldn't affect her any more, but she just wanted us to know how horrible we were as people.
This girl has problems but the best part was that after this whole experience happened she looked my a.m. personal email and emailed her saying that she apologized for how she acted and for how we acted. Weird? Yes! And then she goes on saying how she never receives great service at the locker room and how she feels like we treat her. I read this email and if she is graduating from the MBA program first of all she should know how to read a contract and secondly know how to write an email with proper grammar! hahaha!
So the previous experience that my a.m. had was that in the locker room every hour on the half hour we, as workers, have to check the locker room to see if we can help anyone and also check the weight room to see if the people are there that are supposed to be there. We really only look and ask if they have a wristband on, really just checked in with us. So this girl Patty, had a wristband,but it was all krinckled on the treadmill. The policy is that the patrons need to wear the wristband so that we don't assume that they are sharing the wristband, that's why we don't want them to take it off. So Patty obviously took it off. So when my a.m. went to check the weight room for wristbands Patty didn't have it on. My a.m. said she needs to come get a new one. Patty didn't want to get one because she had one already, but it wasn't on her. Patty was arguing and my a.m. said ok if you aren't going to cooperate I'm going to have to kick you out. Patty was surprised that she even said that so she came up to the counter. Patty asked if she could have the managers number so she could complain to her about the a.m. and it was just drama. But from being so defensive about the wristband she goes on the say the we put the wristbands are put on too tight. She was asked if she asked us to put it on looser and then she said that she feels like she cant come up to us because we look so mean. hahahaha I look so mean don't I? She then goes on to say that we as people are so bad and horrible people. And this was all about a wristband.
The scenario before was about the late fee.... and she blew up. And then a wristband... and she blew up. This girl had some kind of problem I don't know what happened but maybe it was a bad grade on her final or something.
But after she sent the personal email to my a.m. she gets her fiance to email our head manager Connie and describing to him the situation. Apparently she cried about it and it was such a horrible experience. Connie, laughed so hard! He actually called my a.m. asking exactly what happened. This was definitely the experience of my week.